It may surprise some who know me professionally to learn that I identify as an introvert. It similarly almost certainly would surprise most of my neighbors & friends who know me well outside of work to learn that I work in what is often perceived to be a very extroverted…

Recently, I have been asked over and over again by budding young designers which skills I look for in UX candidates but that I have a hard time finding when interviewing. This is an important topic. Our industry is living far below its potential in preparing young designers to become…

They say “hindsight is 20/20”. It’s very true. 10 years ago I made the switch from graphic design to user experience after a 10 year stint working for print shops & manufacturing environments. It has been an incredible journey so far, but there are many things I wished I had…

They say “hindsight is 20/20”. It’s very true. 10 years ago I made the switch from graphic design to user experience after a 10-year stint working for print shops & manufacturing environments. It has been an incredible journey so far, but there are many things I wished I had learned…

They say “hindsight is 20/20”. It’s very true. 10 years ago I made the switch from graphic design to user experience after a 10 year stint working for print shops & manufacturing environments. It has been an incredible journey so far, but there are many things I wished I had…

One of the first steps I take when I come into an organization with low UX Maturity, is to establish user research as a regular part of the design & development process. At this stage, the goal is to start designing with user feedback in some form on a regular…

Since my first job more than 25 years ago, I have been fascinated with resumes. It is one area in which there’s no shortage of opinions. It can be difficult to wade through all that advice. Here is just some of the advice I’ve been given over the years: Single-page…

It’s necessary for leaders to not only be focused on what is happening right now, but planning for the future as well. I worked with an executive once who always compared leadership to altitude. He said that a front-line manager needs to live at the 5,000-foot view, a director at…

I see it at least once a week on LinkedIn, Medium, or Twitter. Some entrepreneur or business leader posts about how they’re working 60–80 hours (or more) and either explicitly or implicitly states that if you want to be successful, you have to work crazy hours too. They often call…